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Our Service Agreement
A Service Agreement is a contract between you and Ability WA which outlines how we will deliver the supports you want from us. It is not the same as your NDIS Plan.
The Ability WA Service Agreement describes the supports that will be provided, the cost of supports and how they will be paid for. The Service Agreement also includes relevant terms and conditions including what Ability WA will ask of you, what we agree to and what happens if you require additional supports later.
You can change service providers at any time. You will however, need to be aware of our cancellation terms and also the requirement to enter a Service Agreement with your new provider.
You can choose one service provider for all your supports or different providers for each of your supports.
If you have funding from NDIS, your Ability WA Service Agreement will reflect the NDIS plan dates. For this reason, it is important you set up a Service Agreement as soon as you receive your NDIS plan so your supports can commence.
If you don’t have funding from NDIS – you will still need a Service Agreement. This can be aligned to the date you would like to start services with us.
